Eligibility for Returns
Products are eligible for return if they are defective, damaged, or incorrect upon delivery.
Due to our commitment to reducing waste, we do not accept returns for buyer’s remorse or change of mind.
Return requests must be submitted within 14 days of receipt.
Conditions for Returns
Items must be unused, in their original packaging, and in resalable condition.
For products made from eco-friendly or perishable materials, returns are only accepted if the product is defective.
Non-Returnable Items
Certain products, like perishable goods, personal care items, and custom-made products, are non-returnable unless defective.
Process
To initiate a return, customers should email us at [customer support email] with order details and photos of the product, if necessary.
Once approved, customers will receive a return shipping label. For sustainability, please use eco-friendly packaging for returns when possible.
Refunds
Once we receive and inspect the returned item, a refund will be issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Sustainable Practices
We encourage customers to consider exchanges or store credit where applicable, as these reduce waste and minimize carbon footprints.
Order Cancellation Policy
Cancellation Window
Customers may cancel their order within 24 hours of placing it to avoid shipping and packaging waste.
After 24 hours, orders that have begun processing or are already shipped cannot be canceled.
Exceptions
Certain items, such as custom-made or perishable products, are non-cancellable once processing has begun.
We strive to fulfill orders quickly, so if the product has already entered the final stages of fulfillment, cancellation may not be possible.
Refunds for Canceled Orders
Orders successfully canceled within the allowed timeframe will receive a full refund to the original payment method within 5–10 business days.
If a cancellation request is made after the 24-hour period but the item hasn’t shipped, we may be able to issue a partial refund, deducting any restocking fees.
Sustainability Commitment
We encourage customers to review their orders carefully before finalizing them to help reduce unnecessary packaging and transit emissions. Every canceled order that hasn’t shipped saves resources, helping us stay true to our eco-friendly mission.